“Client and Business Process Specialist with experience in project management and client relationships producing quality results”
1484 North Highview Ln, Alexandria, VA 22311
Jonathan D. Musick
Phone: (502) 554-1732 E-mail: jmusick1@gmail.com
GOAL
EXPERIENCE
Seeking a role in an environment that provides an opportunity to lead and coordinate internal and/or
external business development initiatives including those that provide opportunities to improve existing
business operations and/or procedures.
Sr. Technical Writer & Documentation Specialist III, Goldbelt Hawk, LLC
November 2012 – Present
Provide the U.S. Census Bureau, GBHawk, and clientele with analysis, development, and refinement of
business and system processes increasing functionality, efficiency, and traceability across all tasks.
Consult with business unit management, identifying and documenting business needs and objectives,
current operational procedures, problems, input and output requirements, scope, usage, formatting, and
security requirements.
Effectively create and develop key client relationships providing solutions to clients’ needs enhancing
overall customer satisfaction.
Coordinate and manage the development of new and the optimization of existing policies and procedural
documentation, Microsoft SharePoint sites, and webpages.
Project Management & Controls Specialist, Pro2Serve
April 2010 – November 2012
Successfully provided direct project oversight and analysis, in a team environment, to the U.S. Department
of Energy on 10+ multi-million dollar projects across three sites ensuring project performance was within
established guidelines.
Successfully gathered, manipulated, and analyzed data from 10+ resources, 21+ projects, and/or 5+
companies to identify and develop current and future opportunities for success.
Consulted on a daily basis with key clientele to identify specific operational process and database needs
providing advice and/or guidance on the development of new or the optimization of existing processes.
Effectively analyzed four existing work processes implementing new steps and/or constraints creating a
more efficient, accurate, and quality driven process for the client within 8 months.
Provided weekly, monthly, and quarterly reports on project performance and business processes for 21+
projects to federal directors, project managers, and analysts to ensure overall operational success.
Client Services & Event Operations Intern, Knoxville Tourism & Sports Corporation
May 2009 – September 2009
Further developed key relationships with City and County authorities, clients, sponsors, and donors.
Managed the procurement processes of inventory necessary to facilitate the success of large and small
events ensuring client satisfaction.
Assisted in marketing, organizing and daily operating activities for events hosting 30K – 400K individuals.
Performed Grass Roots Marketing in the area to 25+ businesses, hotels, and venues for upcoming events.
TECHNICAL
SKILLS &
QUALIFICATIONS
Client Relationship
Development
Versed in Consultation
Detailed & Driven
Organized
EDUCATION
Data Analysis
Process & Goal Oriented
Strong Written & Oral
Abilities
Scheduling & Estimating
Master’s of Science
Major: Sports Business
The University of Tennessee, Knoxville
December 2009
COMMUNITY
INVOLVEMENT
Volunteered at local Health & Aging Center.
Successfully managed group fitness activities for
15 – 20 seniors.
Facilitated unique exercise programs for each
participant.
AWARDS &
HONORS
University of Tennessee
Athletic Scholarship
Microsoft Office Suite
Microsoft Project & Visio
Adobe Suite
Primavera 6 (P6)
SharePoint 2010
Bachelor’s of Science
Major: Exercise Science
Minors: Gerontology, Adolescent Health
The University of Tennessee, Knoxville
December 2007
Distributed clothes, food, and school supplies to
remote villages, communities, and orphanages in
Spain, Belize, and Brazil.
Constructed safety walls and facilities for
orphanages and schools.
University of Tennessee
Training Room Scholarship
University of Tennessee Booster
Club Scholarship